We aim to ship all products within 2 working days of receiving an order. In the UK we use a first class signed for service. Overseas, we use a tracked service, and we will send you confirmation along with tracking details as soon as your item(s) are despatched.
Our shipping rates are as follows:
Standard UK delivery: Free
European delivery charge: £5
Australia and USA delivery charge: £10
Hong Kong and UAE delivery charge: £15
Rest of World delivery charge: £20
Please note that these charges only include delivery; therefore non-EU customers will be responsible for any import duties and local taxes.
All orders over £50 require a signature on accepting. If you or someone on your behalf is not able to sign for the delivery the carrier will leave a card to arrange a re-delivery at a suitable time. Cards can only be left where there is access to secure post boxes, therefore some shared accommodation and apartment buildings will not receive delivery cards as a matter of security.
We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed if required.