Returns & Exchanges
Returns & Exchanges
We stand 100% behind the quality of our products and are confident you will find them as beautiful (if not even more so!) in person as they are online. But if for some reason, your purchase isn’t right for you, we happily accept returns of products in their original condition for 14 days after their delivery date.
Please email us at email@example.com about your intent to return the item and then post it to:
Liz Nehdi Studio
120 Ledbury Road
London W11 1HU
We will refund the cost of the item as soon as it arrives here.
If you'd prefer an exchange, that can be arranged too. Again, please email us.
Return postage fees are your responsibility however.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and assuming you sent it back to us in its original condition, we will immediately process your refund. A credit will automatically be applied to your credit card or original method of payment, within 5 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items can also be exchanged or refunded as above - to the value of the amount paid at the time of your order.
If you need to exchange your purchase for the same item or something of equivalent value, please send us an email at email@example.com and send your item to: Liz Nehdi Studio, 10, Melchester, 120 Ledbury Road, London, W11 1HU, United Kingdom
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
The cost of returning the goods and the safe return of goods is your responsibility until the order is received at our returns depot; therefore we suggest you arranged a tracked or recorded delivery service. For high-value items we recommend you insure the costs of goods before you send them. We will issue a full refund to the card used when placing the order once the return has been processed. Please allow up to 10-15 days for a full refund from date of receipt of goods.